Answers to common questions about Hercules Health aged care, compliance and quality management software for New Zealand providers.
Hercules Health is a New Zealand-owned provider of cloud-based software for aged care, quality and compliance management. We help residential aged care, retirement villages, home and community support, disability, mental health and primary health organisations manage clinical records, quality and risk, policies, HR, finance and internal auditing from a single system. Our modules are designed around New Zealand sector standards and audit requirements so providers can evidence compliance with less administrative effort.
Yes. Hercules Health is based in Christchurch, with our office at Level 2, 9 Baigent Way, Middleton, Christchurch 8024. We serve health and disability providers across New Zealand. Our software is purpose-built for the New Zealand regulatory environment- including Ngā Paerewa, HealthCERT, the Health Information Privacy Code 2020, and sector-specific standards.
Yes. Ngā Paerewa (NZS 8134:2021) sets out the Health and Disability Services Standards that providers must meet to be certified under the Health and Disability Services (Safety) Act 2001. Our Quality and Risk and GIA+ Internal Auditing modules are designed to help you collect and evidence compliance across the Pae Ora, Manaakitanga, Ngā Paerewa, Kaupapa Māori and Whakahaere outcome domains. For providers who want a fully managed policy framework, we offer an optional Policies and Procedures add-on- maintained by a team of specialists and localised to every specific site’s requirements, and mapped to the Ngā Paerewa outcome areas. During a designated auditing agency visit, the supporting evidence for each standard can be produced from the system rather than pulled together from paper files.
HealthCERT, part of Manatū Hauora, certifies hospitals, aged residential care facilities, residential disability services and hospice services. Certification depends on meeting Ngā Paerewa and is verified through audits carried out by designated auditing agencies. Hercules Health supports HealthCERT readiness in three ways. First, structured evidence- the system stores policies, incidents, corrective actions, training records and clinical documentation in a consistent, auditable format. Second, continuous monitoring- GIA+ Internal Auditing lets your team run internal audits between DAA visits so issues are identified and closed before they become audit findings. Third, reporting- audit-ready reports are generated on demand, reducing the weeks of manual preparation that often precede a HealthCERT surveillance or certification audit.
Hercules Health Insights is our real-time clinical dashboard and benchmarking module, built for aged care leaders who don’t have time to chase data across spreadsheets and paper trails. Insights puts your entire facility’s clinical picture on one screen. The Live Status dashboard gives your clinical team an instant read on active falls, adverse events, infections, wound care plans, pressure injuries and skin tears, updated continuously with no manual reporting. Interactive Care Status dashboards break down falls by injury severity and event level, infection counts by area and type, and average infection duration- so you can spot patterns and act before a trend becomes a serious incident. Resident profile reporting tracks active census, level of care, ethnicity, and levels of independence across mobility, continence and self-care, giving clinical leaders the population-level insight needed for meaningful care planning, ACC and HQSC compliance. Every dashboard is designed around the data your auditors, clinical managers and board actually ask for- not generic health metrics retrofitted from another setting. Hercules Health Insights also lets you benchmark against your peers and other New Zealand providers in real time.
Hercules Health includes core modules covering the main areas a health or disability provider needs to manage. Clinical handles clinical records, care planning and clinical documentation. Quality and Risk covers incident management, corrective and preventive actions, quality indicators and risk registers. Human Resources manages staff records, training, competencies and credentialing. Finances handles financial records relevant to service delivery and governance. Resident Record Management covers resident and consumer records for aged residential care and retirement village settings. GIA+ Internal Auditing handles internal audit planning, execution, findings management and reporting. Policies and Procedures is available as an optional add-on, managed and maintained by a team of specialists and localised to every specific site’s requirements- giving you a compliant, New Zealand-aligned policy library that reflects how your service actually runs, with scheduled review cycles and updates handled for you. Additional vertical packages are available for retirement villages, home and community support, disability services, mental health, and primary health organisations.
GIA+ is Hercules Health’s internal auditing module. It lets quality leads and clinical managers plan an internal audit schedule, assign audits to staff, run audits against standard-aligned criteria, log findings, assign corrective actions with owners and due dates, and produce audit reports. Because GIA+ sits inside the same system as your policies, incidents and clinical records, auditors can reference live evidence rather than asking for exported spreadsheets. The result is a tighter, more defensible internal audit cycle that feeds directly into your Ngā Paerewa and HealthCERT audit readiness.
Yes- most of our customers come to us from paper folders, shared drives, or a mix of disconnected spreadsheets. Our implementation team helps you transfer existing policies, incident histories and resident records into Hercules Health, and provides training so your staff can work digitally from day one. Hercules Health is also designed for a quick roll-out across multiple facilities, with permission-based access so each role sees only what they need. Talk to us about your starting point and we’ll scope the migration path that fits your organisation’s size and service type.
No. Everything you need to run Hercules Health and get the full value from it is included in your subscription. Unlike some providers in the market, we don’t charge extra fees for reports, dashboards or analytics- your benchmarking, clinical dashboards and audit reports come as part of the system. We also don’t put a cap on concurrent users per site, and we don’t require you to purchase separate licences for any third-party reporting, analytics or database tools to use our software. What you pay for is Hercules Health- and what you get is the complete platform.
Hercules Health is based in Christchurch, New Zealand. You can reach our team by phone on 0508 437 285 (0508 HERCULES) or by email at support@herculeshealth.co.nz. Our office hours are Monday to Friday, 8:30 AM to 6:00 PM NZT. Visit our Contact page to request a demo, ask a question, or arrange a walk-through of the modules most relevant to your service type.